Policies

GENERAL INFORMATION
This website is operated by LOST GEN CLUB. Throughout the site, the terms “we”, “us” and “our” refer to LOST GEN CLUB. LOST GEN CLUB offers this website, including all information, tools and services available on this site to you, the user, is conditioned on your acceptance of all terms, conditions, policies and notices stated herein.
By visiting our site and/or purchasing something from us, you are participating in our “Service” and agreeing to the following terms and conditions (“Terms of Service”, “Terms”), including all additional terms and conditions and policies to those referred to in this document and/or available through hyperlinks. These Terms of Service apply to all users of the site, including but not limited to users who are browsers, vendors, customers, merchants, and/or content contributors.
Please read these Terms of Service carefully before accessing or using our website. By accessing or using any part of the site, you are agreeing to the Terms of Service. If you do not agree to all the terms and conditions of this Agreement, then you should not access the Website or use any of the Services. If the Terms of Service are considered an offer, acceptance is expressly limited to these Terms of Service.
Any new features or tools added to the current store will also be subject to the Terms of Service. You can review the updated version of the Terms of Service at any time on this page. We reserve the right to update, change or replace any part of the Terms of Service by posting updates and/or changes to our website. It is your responsibility to check this page periodically to verify changes. Your continued use of or access to the Website following the posting of any changes constitutes acceptance of those changes.
Our store is hosted on Shopify Inc. They provide us with the online e-commerce platform that allows us to sell our products and services.
SECTION 1 - ONLINE STORE TERMS
By using this site, you represent that you are at least the age of majority in your state or province of residence, or that you are the age of majority in your state or province of residence and that you have given us your consent to allow any of your dependents minors use this site.
You may not use our products for any illegal or unauthorized purpose nor may you, in the use of the Service, violate any laws in your jurisdiction (including but not limited to copyright laws).
You must not transmit worms, viruses or any code of a destructive nature.
A breach or violation of any of these Terms will result in immediate termination of your Services.
SECTION 2 - GENERAL CONDITIONS
We reserve the right to refuse service to anyone, for any reason, at any time.
You understand that your content (not including your credit card information), may be transferred unencrypted and involve (a) transmissions over various networks; and (b) changes to adjust or adapt to the technical requirements of connecting networks or devices. Credit card information is always encrypted during transfer over networks.
You agree not to reproduce, duplicate, copy, sell, resell or exploit any part of the Service, use of the Service, or access to the Service or any contact on the website through which the service is provided, without the express permission of writing from us.
Titles used in this agreement are included for convenience only and do not limit or affect these Terms.
SECTION 3 - ACCURACY, COMPLETENESS AND TIMELINESS OF INFORMATION
We are not responsible if the information available on this site is not accurate, complete or current. The material on this site is provided for general information only and should not be relied upon or used as the sole basis for making decisions without first consulting more accurate, complete, or timely information. Any reliance on the subject matter of this site is at your own risk.
This site may contain certain historical information. Historical information is not necessarily current and is provided for your reference only. We reserve the right to modify the contents of this site at any time, but we are under no obligation to update any information on our site. You agree that it is your responsibility to monitor changes to our site.

SECTION 4 - MODIFICATIONS TO THE SERVICE AND PRICES
The prices of our products are subject to change without notice.
We reserve the right to modify or discontinue the Service (or any part of the content) at any time without prior notice.
We will not be liable to you or any third party for any modification, price change, suspension or discontinuance of the Service.
SECTION 5 - PRODUCTS OR SERVICES (if applicable)
Certain products or services may be available exclusively online through the Website. These products or services may have limited quantities and may be subject to return or exchange in accordance with our return policy only.
We have made an effort to display the colors and images of our products, in the store, as accurately as possible. We cannot guarantee that your computer monitor will display colors accurately.
We reserve the right, but are not obligated, to limit the sales of our products or services to any person, geographic region, or jurisdiction. We may exercise this right on a case-by-case basis. We reserve the right to limit the quantities of products or services that we offer. All product descriptions or product prices are subject to change at any time without notice, at our sole discretion. We reserve the right to discontinue any product at any time. Any product or service offer made on this site is void where prohibited.
We do not warrant that the quality of any products, services, information or other material purchased or obtained by you will meet your expectations, or that any errors in the Service will be corrected.
SECTION 6 - ACCURACY OF BILLING AND ACCOUNT INFORMATION
We reserve the right to refuse any order you place with us. We may, at our discretion, limit or cancel quantities purchased per person, per household, or per order. These restrictions may include orders placed by or under the same customer account, the same credit card, and/or orders that use the same billing and/or shipping address. In the event that we make a change to or cancel an order, we may attempt to notify you by contacting you via email and/or billing address/phone number provided at the time the order was made. We reserve the right to limit or prohibit orders that, in our judgment, appear to be placed by dealers, resellers or distributors.
You agree to provide current, complete and accurate purchase and account information for all purchases made at our store. You agree to promptly update your account and other information, including your email address and credit card numbers and expiration dates, so that we can complete your transactions and contact you when necessary.
For more details, please review our Return Policy.

SECTION 7 - OPTIONAL TOOLS
We may provide you with access to third party tools that we do not monitor and over which we have no control or input. You acknowledge and agree that we provide access to these types of tools "as is" and "as available" without warranties, representations or conditions of any kind and without any endorsement. We will have no liability whatsoever arising from or related to your use of tools provided by third parties.
Any use you make of optional tools offered through the site is at your own risk and discretion and you should ensure that you are familiar with and agree to the terms under which these tools are provided by the third party provider(s).
We may also offer you new services and/or features through the Website in the future (including the release of new tools and resources). These new features and/or services will also be subject to these Terms of Service.
SECTION 8 - THIRD PARTY LINKS
Certain content, products and services available via our Service may include material from third parties.
Third-party links on this site may redirect you to third-party websites that are not affiliated with us. We are not responsible for examining or evaluating the content or accuracy and we do not warrant and will not have any liability or responsibility for any third party materials or websites, or for any third party materials, products or services.
We are not responsible for any damages or damages related to the acquisition or use of goods, services, resources, content, or any other transaction made in connection with third-party websites. Please review the third party's policies and practices carefully and make sure you understand them before engaging in any transaction. Complaints, claims, concerns or questions regarding third party products should be directed to the third party.
SECTION 9 - USER COMMENTS, FEEDBACK AND OTHER SUBMISSIONS
If, at our request, you send certain specific submissions (for example contest entries) or without a request from us you send creative ideas, suggestions, proposals, plans, or other materials, whether online, by email, by postal mail , or otherwise (collectively, 'comments'), you agree that we may, at any time, without restriction, edit, copy, publish, distribute, translate, or otherwise use in any medium any comments you submit to us. We are and shall be under no obligation (1) to maintain any comments in confidence; (2) to pay compensation for comments; or (3) to respond to comments.
We may, but have no obligation to, monitor, edit, or remove content that we deem to be unlawful, offensive, threatening, libelous, defamatory, pornographic, obscene, or objectionable, or violates any party's intellectual property or the Terms of Service.
You agree that your comments will not violate the rights of any third party, including copyright, trademark, privacy, personality or other personal or proprietary rights. You further agree that your comments will not contain libelous or otherwise unlawful, abusive or obscene material, or contain any computer virus or other malware that could in any way affect the operation of the Service or any related website. You may not use a false email address, use another identity that is not legitimate, or mislead us or third parties as to the origin of your comments. You are solely responsible for the comments you make and their accuracy. We are not responsible and assume no liability with respect to comments posted by you or any third party.
SECTION 10 - PERSONAL INFORMATION
Your submission of personal information through the site is governed by our Privacy Policy. To view our Privacy Policy.

SECTION 11 - ERRORS, INACCURACIES AND OMISSIONS
From time to time there may be information on our site or in the Service that contains typographical errors, inaccuracies or omissions that may relate to product descriptions, pricing, promotions, offers, product shipping charges, transit time and the availability. We reserve the right to correct any errors, inaccuracies or omissions and to change or update information or cancel orders if any information on the Service or on any related website is inaccurate at any time without notice (including after you have submitted your order) .
We do not undertake any obligation to update, correct or clarify the information on the Service or on any related website, including, without limitation, pricing information, except as required by law. No updated specification or update date applied in the Service or on any related website should be taken to indicate that all information in the Service or on any related website has been changed or updated.
SECTION 12 - PROHIBITED USES
In addition to other prohibitions as set forth in the Terms of Service, you are prohibited from using the site or its content: (a) for any unlawful purpose; (b) to solicit others to perform or participate in unlawful acts; (c) to violate any international, federal, provincial or state regulations, rules, laws, or local ordinances; (d) to infringe or violate our or third party intellectual property rights; (e) to harass, abuse, insult, harm, defame, slander, disparage, intimidate, or discriminate based on gender, sexual orientation, religion, ethnicity, race, age, national origin, or disability; (f) to present false or misleading information; (g) to upload or transmit viruses or any other type of malicious code that will or may be used in any way that could affect the functionality or operation of the Service or any related website, other sites or the Internet; (h) to collect or track personal information about others; (i) to spam, phish, pharm, pretext, spider, crawl, or scrape; (j) for any obscene or immoral purpose; or (k) to interfere with or circumvent the security features of the Service or any related website, other websites, or the Internet. We reserve the right to terminate your use of the Service or any related website for violating any of the items of prohibited uses.
SECTION 13 - EXCLUSION OF WARRANTIES; LIMITATION OF LIABILITY
We do not warrant or warrant that your use of our service will be uninterrupted, timely, secure, or error-free.
We do not warrant that the results that may be obtained from the use of the service will be accurate or reliable.
You agree that from time to time we may remove the service for indefinite periods of time or cancel the service at any time without notice.
You expressly agree that your use of, or ability to use, the Service is at your own risk. The Service and all products and services provided through the Service are (except as expressly stated by us) provided "as is" and "as available" for your use, without any representation, warranties or conditions of any kind, either express or implied, including all implied warranties or conditions of merchantability, merchantable quality, fitness for a particular purpose, durability, title, and non-infringement.

In no event shall LOST GEN CLUB, our directors, officers, employees, affiliates, agents, contractors, interns, suppliers, service providers or licensors be liable for any damages, losses, claims, or direct, indirect, incidental, punitive, special damages or consequential damages of any kind, including, without limitation, loss of profits, loss of income, loss of savings, loss of data, replacement costs, or any similar damages, whether based on contract, tort (including negligence), strict liability or otherwise, as a result of the use of any of the services or products purchased through the service, or for any other claim related in any way to the use of the service or any product, including, but not limited to, any errors or omissions in any content, or any loss or damage of any kind incurred as a result of the use of the service or any content (or product) published, transmitted, or made available through the service, even if advised of its possibility. Because some states or jurisdictions do not allow the exclusion or limitation of liability for consequential or incidental damages, in such states or jurisdictions, our liability will be limited to the fullest extent permitted by law.


SECTION 14 - INDEMNIFICATION
You agree to indemnify, defend and hold harmless LOST GEN CLUB and our parent, subsidiaries, affiliates, partners, officers, directors, agents, contractors, licensors, service providers, subcontractors, suppliers, interns and employees, from any claim or demand, including fees reasonable attorneys' fees, made by any third party due to or as a result of your breach of these Terms of Service or the documents they incorporate by reference, or your violation of any law or the rights of a third party.
SECTION 15 - SEVERABILITY
In the event any provision of these Terms of Service is found to be unlawful, void, or unenforceable, such provision shall nonetheless be effective to the fullest extent permitted by applicable law, and the unenforceable portion shall be deemed severed from these Terms of Service, such determination will not affect the validity of applicability of the other remaining provisions.
SECTION 16 - TERMINATION
The obligations and liabilities of the parties incurred prior to the termination date will survive the termination of this agreement for all purposes.
These Terms of Service are effective unless and until terminated by you or us. You can terminate these Terms of Service at any time by notifying us that you no longer wish to use our services, or when you stop using our site.
If in our judgment you fail, or are suspected of failing, to comply with any term or provision of these Terms of Service, we may also terminate this agreement at any time without notice, and you will remain responsible for all amounts due until including the termination date; and/or accordingly we may deny you access to our services (or any part thereof).

SECTION 17 - ENTIRE AGREEMENT
Our failure to exercise or enforce any right or provision of these Terms of Service will not constitute a waiver of such right or provision.
These Terms of Service and any policies or operating rules posted by us on this site or in connection with the Service constitute the entire agreement and understanding between you and us and govern your use of the Service and supersede any prior or contemporaneous agreements, communications and proposals. , whether oral or written, between you and us (including, but not limited to, any prior version of the Terms of Service).
Any ambiguity in the interpretation of these Terms of Service shall not be construed against the writing group.
SECTION 18 - LAW
These Terms of Service and any separate agreements in which we provide services to you shall be governed by and construed in accordance with applicable law.
SECTION 19 - CHANGES TO THE TERMS OF SERVICE
You can review the most current version of the Terms of Service at any time on this page.
We reserve the right, at our sole discretion, to update, modify or replace any part of these Terms of Service by posting updates and changes on our website. It is your responsibility to check our website periodically for changes. Your continued use of or access to our Website or the Service following the posting of any changes to these Terms of Service constitutes your acceptance of those changes.
SECTION 20 - CONTACT INFORMATION
Questions about the Terms of Service should be sent to info@lostgenclub.com

All orders placed before 14pm (CET) will be processed on the same day with the exception of national holidays, in which case they will be processed the next business day.

After processing the order, it will be shipped from our warehouse and we will send you the tracking number to your email.

Keep in mind that due to high demand seasons (Black Friday, Cyber Monday, Christmas, ...) your order may experience some delay. If your order has not been shipped in a reasonable time, please contact us to info@lostgenclub.com. 

SHIPPING TIME AND RATES:

ZONE	DELIVERY (business days)	FREE OVER
SPAIN	24-48 H	+50€
CANARY ISLANDS	4-7 business days	+80€
PORTUGAL	3-8 business days	+50€
GERMANY, FRANCE, ITALY, BELGIUM, NETHERLANDS	48-72 H 3-8 business days	+80€
REST OF EUROPE	3-8 business days	+100€
USA	10-15 business days	+80$

 

 

Important note for international orders:

For orders sent to Canary Islands or outside of the European Union, in some cases, customs fees/taxes can be charged and the buyer is responsible to pay the required duty, VAT and customs fees that may apply for shipping to their country. 

If you don't agree with this, please refuse your delivery and the package will be sent back to us.

Lost Gen Club does not hold accountable for any tax, fee applied to the shipping or any tariff applied in customs, so the buyer is responsible to pay the required amount. 

 

What if I wrote an incorrect delivery address or I want to change it?

If you wrote a wrong delivery address, contact us to info@lostgenclub.com  before the order has been sent. Once the order has been sent, it cannot be modified, so you will have to get in touch with the shipping courier.

 

 

In order to ask for any information about the shipping and delivery, please contact us to info@lostgenclub.com

Our main goal is to have all our club members happy with their jewels, so if you have any issue with the ordered good please contact us before asking for a return to info@lostgenclub.com

If the ordered good is damaged or if you have received an incorrect item, we will cover the shipping expenses of the return. Our customer service will check the return request and will send the following instructions if the return is approved.

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RETURNS AND EXCHANGES

You have 30 days to contact us since the delivery of the order to ask for a return or exchange; afterwards, no returns will be admitted.

If you decide to return an order, you will have to send the item in its original packaging back to our warehouse and we will happily issue a refund (for the value of the product purchased, not the shipping fees) or change the size.

Returned items need to be unused, and in the original packaging, including any accessories. If the returned item is not in good conditions we reserve the right to deny the return.

You will be responsible for the return shipping on your return/s. We require that you choose a tracked service for your return in the event that your return gets lost in transit.

Once we receive your item and the conditions are checked, we will proceed with the refund payment or size change. This process may last up to 15 days.

How to start my return process?

 

 

 

When buying on www.lostgenclub.com you accept all mentioned terms. Lost Gen Club reserves the right to deny any returns.

This Legal Notice regulates the general conditions of access and use of the website accessible through www.lostgenclub.com (hereinafter, the website) in compliance with Law 34/2002, of July 11, on Information Services. Information Society and Electronic Commerce (LSSI-CE).
The use of the website implies full and unreserved acceptance of each and every one of the agreements included in this Legal Notice.
Therefore, the user must read this legal notice carefully each time they access the website, since the conditions of use are subject to modifications at the discretion of the owner of the website, or due to legal changes, judicial criteria or practice. business.

Name of the business: LOST GEN CLUB
Owner: Iñigo Calleja (hereinafter, the owner)
NIF: 79000746R
ADDRESS: C/ Marcelino Oreja 8, 48010 Bilbao (RETURNS SENT TO THIS ADDRESS WILL NOT BE ACCEPTED) If you wish to return a product, see this link: https://lostgenclub.com/es/pages/returns
EMAIL: info@lostgenclub.com
MAIN PURPOSE: Commerce of accessories and clothing

USERS AND LIABILITY SYSTEM
Browsing, access and use of the website constitutes the person as a user. As a consequence of browsing the website, said user accepts all the conditions of use established herein, without prejudice to the application of the corresponding mandatory regulations applicable in each case.
The website provides a wide variety of information, services and data. The user accepts personal responsibility for it for the correct use of this website. Said responsibility extends to:
* The veracity and legality of the information provided by the user in the forms requested for access to certain content or services offered by the web.
* The use of the information, services and data offered contrary to the provisions of these conditions, the Law, morality, good customs or public order, or that in any other way may harm the rights of third parties or affect to the proper functioning of the website.

LINK POLICY AND LIABILITY EXEMPTION
The owner is not responsible for the content of the websites that the user can access through the links established on its website and, in no case, will it proceed to examine or exercise any type of control over the content of other sites. of the network. Likewise, it will not guarantee the technical availability, accuracy, veracity, validity or legality of pages outside its property that can be accessed through the links.
The owner has adopted all the necessary measures to avoid any damage to the users of its website, which may arise from the use of it. Consequently, it is not responsible, in any case, for any damages that the user may suffer from the use of the Internet.
MODIFICATIONS
The owner reserves the right to make the modifications it deems appropriate, without prior notice, in the content of its website. This includes the content of the web page, its Conditions of Use, or the General Conditions of Contract. Said modifications may be made, through its website, in any way admissible by law and will be mandatory during the time they are published on the web and until they are modified by subsequent ones.
INTELLECTUAL AND INDUSTRIAL PROPERTY
The owner is the owner of all the intellectual and industrial property rights of its website. Likewise, all the elements contained in it (by way of example, images, sound, audio, video, software or texts; brands or logos, color combinations, layout and design, selection of materials used, computer programs necessary for its correct operation, access and use, etc.) are the property of the owner. Consequently, these works are protected as intellectual property by Spanish legislation, being applicable in this case, both Spanish and European legislation on the matter, as well as international conventions on the matter to which Spain adheres.
All rights reserved. By virtue of the provisions of the Intellectual Property Law, the reproduction, distribution and public communication, including the method of making them available, of all or part of the contents of this website, for commercial purposes, are expressly prohibited. in any support and by any technical means, without the authorization of the owner.
The user undertakes to respect the rights of Intellectual and Industrial Property owned by the owner. He will be able to view the elements of the portal and even print, copy or store them on the hard drive of his computer or on any other physical medium as long as it is solely and exclusively for his personal and private use. The user must refrain from deleting, altering, evading or manipulating any protection device or security system that was installed on the website.
SSL CERTIFICATE (SECURE SOCKETS LAYER)
The SSL CERTIFICATE provides authentication, privacy and security of the information between the owner and the user.
The website has an SSL security certificate to make secure connections.
In this process several parameters are established to guarantee secure connections. These are done using pre-established keys, encoding and decoding all the information sent until the connection is closed.
LEGAL ACTIONS, APPLICABLE LAW AND JURISDICTION
The owner also reserves the right to file civil or criminal actions that he deems appropriate for the improper use of his website and content, or for breach of these conditions.
The relationship between user and provider will be governed by current regulations and applicable in Spain. In case of discrepancy between the parties, they may submit their conflicts to arbitration or go to the ordinary jurisdiction, in accordance with the applicable rules on judicial jurisdiction.
Contracts entered into electronically in which a consumer is one of the parties will be presumed to have been entered into in the place where the consumer has his habitual residence.
Contracts entered into electronically between businessmen or professionals, in the absence of a specific agreement to the contrary between the parties, shall be presumed to be entered into in the place where the service provider has its permanent establishment.
Resolution of online disputes in accordance with Art. 14.1 of Regulation (EU) 524/2013: The European Commission makes available an online dispute resolution platform, available at the following link: https://ec.europa. eu/consumers/odr/