Shipping policy
All orders placed before 14pm (CET) will be processed on the same day with the exception of national holidays, in which case they will be processed the next business day.
After processing the order, it will be shipped from our warehouse and we will send you the tracking number to your email.
Keep in mind that due to high demand seasons (Black Friday, Cyber Monday, Christmas, ...) your order may experience some delay. If your order has not been shipped in a reasonable time, please contact us to info@lostgenclub.com.
SHIPPING TIME AND RATES:
| ZONE | DELIVERY (business days) | FREE OVER |
|---|---|---|
| SPAIN | 24-48 H | +50€ |
| BALEARIC ISLANDS | 48-72 H | +50€ |
| CANARY ISLANDS | 4-7 business days | +80€ |
| PORTUGAL | 3-8 business days | +50€ |
| GERMANY, FRANCE, ITALY, BELGIUM, NETHERLANDS | 48-72 H 3-8 business days |
+80€ |
| Rest of CE* | 3-8 business days | +80€ |
| Rest of Europe** | 3-8 business days | +100€ |
| USA | 10-15 business days | +100$ |
* Rest of CE: Austria, Bulgaria, Cyprus, Denmark, Estonia, Finland, Hungary, Ireland, Lithuania, Luxembourg, Malta, Romania, Slovakia, Slovenia, Czechia, Greece, Latvia, Poland, Sweden.
** Rest of Europe: Belarus, Bosnia & Herzegovina, Croatia, Georgia, Iceland, Moldova, Montenegro, North Macedonia, Norway, Serbia, Switzerland, Turkey.
Important note for international orders:
For orders sent to Canary Islands or outside of the European Union, in some cases, customs fees/taxes can be charged and the buyer is responsible to pay the required duty, VAT and customs fees that may apply for shipping to their country.
If you don't agree with this, please refuse your delivery and the package will be sent back to us.
Lost Gen Club does not hold accountable for any tax, fee applied to the shipping or any tariff applied in customs, so the buyer is responsible to pay the required amount.
What if I wrote an incorrect delivery address or I want to change it?
If you wrote a wrong delivery address, contact us to info@lostgenclub.com before the order has been sent. Once the order has been sent, it cannot be modified, so you will have to get in touch with the shipping courier.
In order to ask for any information about the shipping and delivery, please contact us to info@lostgenclub.com
