Our main goal is to have all our club members happy with their jewels, so if you have any issue with the ordered good please contact us before asking for a return to firstname.lastname@example.org
If the ordered good is damaged or if you have received an incorrect item, we will cover the shipping expenses of the return. Our customer service will check the return request and will send the following instructions if the return is approved.
RETURNS AND EXCHANGES
You have 30 days to contact us since the delivery of the order to ask for a return or exchange; afterwards, no returns will be admitted.
If you decide to return an order, you will have to send the item in its original packaging back to our warehouse and we will happily issue a refund (for the value of the product purchased, not the shipping fees) or change the size.
Returned items need to be unused, and in the original packaging, including any accessories. If the returned item is not in good conditions we reserve the right to deny the return.
You will be responsible for the return shipping on your return/s. We require that you choose a tracked service for your return in the event that your return gets lost in transit.
Once we receive your item and the conditions are checked, we will proceed with the refund payment or size change. This process may last up to 15 days.
How to start my return process?