TERMS OF SERVICE
GENERAL TERMS AND CONDITIONS - PRODUCTS
Information prior to the hiring process
This website is https://lostgenclub.com/ owned by Iñigo Calleja (hereinafter, "THE OWNER") with Tax Identification Number 79000746R and address at C/ Marcelino Oreja 8, 48010 Bilbao.
These General Terms and Conditions of Contract regulate the distance selling relationship between THE OWNER and the user or customer, in accordance with the legal provisions in force, in particular, Law 7/1998, of 13 April, on General Contracting Conditions, Law 3/2014, of 27 March, amending the revised text of the General Law for the Defence of Consumers and Users, Organic Law 3/2018, of 5 December, on the Protection of Personal Data and Guarantee of Digital Rights, the General Data Protection Regulation (EU) 2016/679, Law 7/1996, of 15 January, on the Regulation of Retail Trade, and Law 34/2002, of 11 July, on Information Society Services and Electronic Commerce.
THE OWNER reserves the right to make any modifications it deems appropriate, without prior notice, to these General Conditions. Such modifications may be made, through its web pages, in any way admissible by law and will be mandatory during the time they are published on the website and until they are validly modified by subsequent ones. However, THE OWNER reserves the right to apply, in certain cases, Specific Terms and Conditions of Contract in preference to these General Terms and Conditions when it deems it appropriate, announcing it in due time and form.
The purpose of the website is the marketing of clothing and accessories.
The duration of the contract will be linked to the delivery of the product, without prejudice to the right of withdrawal.
As a user or customer, you expressly declare that you know, understand and accept the terms and conditions of use and these general terms and conditions. Likewise, you declare that you are of legal age and have the legal capacity to act necessary to access the websites of THE OWNER and to contract through them.
The European Commission provides you with an online dispute resolution platform, which is available at the following link:
If you would like to purchase our products, you can go to the corresponding section of our online shop.
You can register as a user of the website to be able to make an online purchase in the corresponding section of the website. In accordance with the current regulations applicable to data protection, THE OWNER informs you that the personal data collected during the registration process and subsequent purchase will be incorporated into the processing system owned by THE OWNER, in order to process your actions and manage the subsequent ones derived from them.
Your data will be kept for the period strictly necessary to fulfil the above purpose, unless other retention periods are legally required.
We inform you that the legal basis for the processing of your data is the correct execution of the contract between the parties and your consent.
In accordance with the rights conferred on you by current data protection regulations, you may exercise your rights of access, rectification, limitation of processing, erasure, portability and opposition to the processing of your personal data, as well as revoke your consent to such processing, by sending your request to the postal address indicated above or to the email address firstname.lastname@example.org. You may also contact the competent Supervisory Authority to submit any complaint you deem appropriate.
During the purchase process, you will need to identify yourself with your username and password. This data will not be made public. You are responsible for treating the identity and password acquired during customer registration confidentially and responsibly and may not disclose them to other users. You can modify the data recorded on the website at any time in your customer area. In this same section, you will have access to a history of your orders. This is only a query section. However, certain procedures are allowed, such as deleting those records that you no longer consider necessary to view.
At the end of the purchase process, you will receive a confirmation of the purchase by email. You must provide a valid email address during the checkout process. If you do not receive confirmation within 24 hours of completing your order, please contact THE OWNER via email at email@example.com.
All content on the website is in English and Spanish.
Offer & Validity
In the case of a product on offer, the price and validity of the offer will always be indicated along with its basic characteristics.
In compliance with current regulations, THE OWNER provides information on all items for sale, including their characteristics and prices. However, THE OWNER reserves the right to withdraw, replace or change the products offered through its website, by simply changing its content. Thus, the products offered at any time by the website will be governed by the General Terms and Conditions in force in each case. Likewise, the company shall have the right to stop offering access to the aforementioned products, at any time and without prior notice.
Basic Product Features
The products offered in our online store include a photograph and the basic characteristics of the products, which is the information provided by the manufacturer. The color of the product, as shown in the photograph, is not binding. The color of the product is identified in its characteristics.
All products offered on the website are covered by the supplier's sales warranty. THE OWNER offers an after-sales service that customers can use during the warranty period by contacting THE OWNER's establishment, the after-sales service, by email sent to firstname.lastname@example.org, or at the points established by the supplier.
All products show the sales price in Euros and include Value Added Tax (VAT).
If any other tax applies, it will also be indicated (IGIC [Canary Islands General Indirect Tax] or IPSI [Tax on Production, Services and Imports for Ceuta and Melilla]).
You can pay for your order in any of the following ways. You will need to indicate which one you choose during the checkout process:
- VISA or MASTERCARD credit card
All operations involving the transmission of personal or banking data are carried out using a secure environment on a server based on standard SSL (Secure Sockets Layer) security technology. All information you submit to us is encrypted for transit through the Web.
In addition, your credit card details are entered directly on the bank's website, at the bank's POS (Point of Sale Terminal) and are not entered or registered on any server of THE CARDHOLDER.
In addition, your credit card details are entered directly on the bank's website, in the Virtual POS (Redsys), and are not entered or registered on any server of THE CARDHOLDER. When you pay, you will connect directly to the Redsys https://sis.redsys.es/sis/realizarPago electronic payment platformHYPERLINK "https://sis.redsys.es/sis/realizarPago".
More information can be found at the following link: http://www.redsys.com/
In addition, your credit card details are entered directly on the bank's website, in the Virtual POS (Stripe), and are not entered or registered on any server of THE CARDHOLDER. At checkout, you will be connected directly to the Stripe e-payment platform.
More information can be found at the following link: www.stripe.com
When you pay with VISA or MASTERCARD, you will always be asked for the following information: the card number, the expiry date and a Validation Code that matches the last three digits of the number printed in italics on the back of your VISA or MASTERCARD, which is an additional guarantee for the security of the transaction.
This form of payment is only valid on the website.
When the amount of a purchase has been charged fraudulently or improperly using a payment card number, the cardholder may demand the immediate cancellation of the charge. In this case, the corresponding debit and credit entries will be made to the accounts of the supplier and the cardholder as soon as possible.
However, if the purchase has actually been made by the cardholder and the demand for a refund is not the result of having exercised the right of withdrawal and, therefore, the cardholder has unduly demanded the cancellation of the charge, the cardholder will be liable to THE CARDHOLDER for compensation for the damages caused as a result of the cancellation.
Exchange fees and bank fees will be borne by the customer.
It is a secure and easy-to-use service for making payments over the internet. The PayPal network uses the existing financial infrastructure of bank accounts and credit cards to create a global real-time payment solution. PayPal offers a service specially designed for those who are not satisfied with traditional payment mechanisms.
Learn more at PayPal. .http://www.PayPal.com./
Provision of the service
The availability of the products offered by THE OWNER may vary depending on customer demand. Although THE OWNER updates the stock periodically, the product requested by the customer may be out of stock at that time. In the event that it is not possible to supply the product due to lack of availability, THE OWNER will notify the customer by email as soon as it becomes aware of this situation. In no event shall the period for sending this notice exceed a maximum of 30 days. THE OWNER may offer two options: to supply the customer with a product of similar characteristics or higher quality at the same price or, except for justified reasons that can be accredited by THE OWNER, to refund the amounts paid for the cancelled order within the same period.
The customer must return or deliver the product directly to THE HOLDER through https://lostgenclub.com/pages/returns, and in any case within a maximum period of thirty calendar days from the date of purchase. The deadline for making returns will be considered fulfilled if the customer returns the product before the expiry of the deadline.
The customer will bear the costs of the return.
Refund of payment
Amounts paid by the customer will be refunded using the same payment method used by the customer, unless otherwise stated.
THE OWNER will reimburse the amounts paid by the customer within 30 calendar days from the date of receipt of the right of withdrawal.
Returning Defective Products
If the product is not in good condition for reasons not attributable to the customer, the customer will have the right to return the product, informing THE OWNER of the reason for the return by any of the means provided for in these terms and conditions, at no cost to the customer. Returns made for defective or damaged products will not be considered an exercise of the right of withdrawal.
THE OWNER agrees to pay the cost of the return and to replace the product with a new one under the terms accepted at the time of sale.
If the customer wishes to file a complaint, they can submit it to email@example.com
Likewise, THE OWNER reserves the right to file any civil or criminal actions it deems appropriate for the improper use of its website and contents, or for non-compliance with these conditions.
The relationship between user and provider will be governed by the regulations in force and applicable in Spain. In the event of a dispute between the parties, they may submit their disputes to arbitration or resort to the ordinary jurisdiction, in accordance with the applicable rules on jurisdiction. THE OWNER is domiciled in Bilbao, Spain.
Governing Law and Jurisdiction
This Legal Notice is governed by Spanish law. Therefore, in the event of any dispute in relation to the interpretation of the terms and conditions contained herein and any other issue relating to the products and services provided on the Website will be resolved in accordance with the applicable Spanish legislation.
Online dispute resolution in accordance with Art. 14.1 of Regulation (EU) 524/2013: The European Commission makes available an online dispute resolution platform, available at the following link: https://ec.europa.eu/consumers/odr/
In the event of any dispute arising from the use of the services provided on this Website, the parties, expressly waiving any other jurisdiction to which they may be entitled, submit to the courts and tribunals of the user's domicile provided that it is located in Spanish territory.
Marketing por SMS
By opting in to SMS marketing from THE OWNER at checkout and initiating a purchase or subscribing through our subscription tools, you agree to receive recurring text notifications (for your order, including abandoned payment reminders), text marketing offers, and transactional text messages, including our review requests, Even if your mobile phone number is registered on some "Do Not Call" list. The frequency of messages varies. Consent is not a condition of purchase.
If at any time you decide to stop receiving marketing text messages and notifications, simply follow the unsubscribe link provided in any of our SMS messages. Other alternative methods of unsubscribing, such as using alternative applications, will not be considered a reasonable way to unsubscribe. We do not charge for the service, but you are responsible for all charges and fees associated with text messages that may be applied by your mobile carrier, including message and data rates.
If you have any questions, you can contact us at firstname.lastname@example.org for more information.
We value your privacy and the information you consent to share in connection with our SMS marketing service. We use this information to send you text notifications (about your order, including abandoned cart reminders), text marketing offers, and transactional messages, including review requests from us. Consent and acceptance data will not be shared with third parties, except our messaging partners, for the purpose of enabling and operating our text messaging program.